Terms and privacy

1. Who we are

Thai Sweets, Gretha Hofstralaan, Vlaardingen, the Netherlands · KVK 73838306 · BTW NL002463537B15 · info@thaisweets.nl · 06 45591043 (WhatsApp). These terms apply to every order: online orders through order.thaisweets.nl and custom orders by email or WhatsApp.

2. Orders

An online order is final once your payment is received; you then get a confirmation email with your order number. Each menu has its own order deadline and limited stock, shown on the order page. Custom orders are confirmed in writing after you accept our quote.

3. Prices and payment

All prices are in euros and include 9% BTW. The delivery fee depends on your delivery zone and is shown before you pay. Online orders are paid with iDEAL (confirmed straight away) or by bank transfer. An iDEAL order that is not paid is released after about 30 minutes; you can then order again. With a bank transfer we reserve your order for 24 hours; if your payment has not arrived by then, the order is released. Orders placed in person or via WhatsApp can also be paid in cash at pickup or delivery. Custom orders are paid by invoice at least 7 days before the delivery date.

4. Delivery and pickup

You choose the date and time slot when ordering, and we deliver within that slot. Please make sure someone is home to receive the order. If nobody is home, the driver tries to contact you; the order then becomes a pickup at our address and is not delivered a second time. This is not a reason for a refund. For pickup, the full address is sent after payment. Please collect your order within the time slot you chose.

5. Cancellation and refunds

Our products are fresh, perishable food made to order, so the legal 14-day right of withdrawal does not apply. You can cancel free of charge until the cancellation date. It is shown on the menu page, on the review page before you pay, and in your confirmation. Normally this is 14 days before the pickup date; for a short menu it can be the order deadline of that menu. Some menus have no free cancellation; this is shown before you pay. We refund the full amount to the account you paid from, within 14 days. After the cancellation date we cannot refund, because the ingredients are bought and your order is planned. Cancel by email, quoting your order number. If we have to cancel your order, you get a full refund.

Fresh food sent by post cannot be returned.

6. Allergens and storage

Allergens are listed with each product on the order page. Our kitchen also works with gluten (wheat), egg, milk, peanuts, tree nuts, sesame and soy, so traces are possible. Contact us before ordering if you have an allergy. Storage and shelf life are shown per product: on the order page, on the label and in your confirmation.

7. Complaints

Something wrong with your order? Let us know within 24 hours of delivery or pickup, preferably with a photo, and we will find a solution together.

8. Liability

Our liability is limited to the amount of the order. We are not liable for damage caused by wrong storage or by an allergy we were not told about.

9. Law

Dutch law applies to these terms.

Who is responsible

Thai Sweets, Gretha Hofstralaan, Vlaardingen · KVK 73838306. Questions: info@thaisweets.nl · 06 45591043.

What we collect and why

Your name, email address, phone number and delivery address, plus any notes you add. We use them only to process, deliver and contact you about your order (performance of the contract), and to keep the records the tax office requires (legal obligation). We also send you order emails, including a reminder email the day before pickup. If you sign up for "Let me know", we use your email only for that one message.

Delivery photo

When we deliver, the driver may take a photo of where the order was left, as proof of delivery (legitimate interest). The photo may show your front door or part of your home. Only Thai Sweets can see it. It is deleted 3 months after delivery. If you want it deleted sooner, email info@thaisweets.nl.

Emails about new menus

If you tick "Email me when a new menu opens", we use your name and email address to tell you when a new menu opens. We only do this with your consent. You can withdraw it at any time with the unsubscribe link in every email, or by emailing us. We keep your details and the moment you gave consent until you unsubscribe. After you unsubscribe we only keep the proof of your consent and of your unsubscribe.

Notifications on your device

If you tap "Get notifications", we store your browser's push address, its keys and your language, nothing else (no name or email), to tell you when a menu opens or an order deadline is near. You can turn this off on the menu page at any time, which deletes it, and we also delete it when your browser says the address is no longer valid.

Payments

Payments are handled by Stripe. We never see your bank or card details.

Who else processes your data

Only the services we need to run the shop: Stripe (payments), Supabase (order database), Cloudflare (ordering website and bot protection at checkout), Resend (order emails), Moneybird (bookkeeping) and Privateemail/Namecheap (our mailbox). Some of these may process data outside the EU; they do so under the EU standard contractual clauses. To keep bots out, the checkout uses Cloudflare Turnstile, which looks at technical details of your browser and your IP address. We never sell your data or use it for advertising.

If you choose delivery by post, we share your name and address with PostNL so they can deliver the parcel.

How long we keep it

Name, email address, phone number, address and notes are anonymised 3 months after pickup or delivery, except name and email address if you signed up for emails about new menus. Order and payment records (order number, products, amounts, VAT, payment method, dates) are kept for 7 years, because the law requires it. A "Let me know" email address is deleted once the message is sent or the menu closes. Delivery photos are deleted after 3 months.

Cookies

The ordering site uses only functional cookies needed to place your order and remember your language. No tracking or advertising cookies.

Your rights

You can ask us at any time to see, correct or delete your data, or to stop using it. Email info@thaisweets.nl; we reply within 30 days. You can also file a complaint with the Autoriteit Persoonsgegevens.